HELP CENTER (FAQs)
Everything you need to know
Interested in learning more about return / replacement / refund policies or have any other queries? Read through this section on frequently asked questions for more information, and feel free to contact us if you need assistance.
1. Does the online store (Construction Supplies Hub) provide services globally (OR) restricted only to builder-supplier ecosystem in India?
The online store is intended to facilitate interactions amongst the builders and suppliers based out of India only. Hence, the member onboarding is not applicable for any builder or supplier who is operating out of India.​​
2. As a Builder/Supplier, how do I get to know more details about the online store and determine whether it meets the business needs?
If you are looking for more details about the online store offerings, membership services etc, please book our free online session -> Click Here.
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3. Where can I find info about the RETURN POLICY associated with the return/refund/replacement of product items purchased in this website?
Please check the RETURN POLICY(Click Here) in this website that highlights various processes adopted for refund, replacement or return of products purchased/delivered to the buyers/builders. The supplier/seller information is available for the members to get in touch with the respective seller/supplier for the products concerned. Also, on a need basis, please contact the support for any clarifications/assistance on the process to be followed.
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4. Do you provide Shipping or Delivery Services for Products?
Delivery and Shipping Services are done through the Supplier or the partner of Supplier. This Online Store is used to facilitate the transaction and order fulfillment through Individual Suppliers or Product Brands. For high level information, please refer SHIPPING AND DELIVERY INFORMATION. For more clarifications on the Supplier brands, please reach out to the Supplier contact information or get in touch with "Support" for receiving information about Supplier contact information.
5. Where can I find info regarding the PRIVACY POLICY for this website?
Please use the link for PRIVACY POLICY (Click Here) in this website that can be checked for any use of member information, data compliances, security, data security/protection, disclosure of member information to third parties etc.
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6. What are the TERMS OF USE for this website?
Please use the TERMS OF USE (Click Here) in this website that gives the details about the terms of use that are applicable for the members registered in this website as a Buyer (Builder) or a Seller (Supplier).
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7. How does a building material supplier benefit from joining the platform??
Every building material store or hardware store or an independent building materials supplier that joins as a member receives a customised digital storefront. Our automated platform allows you to define your own product catalogue, set custom pricing structures, offer wholesale discounts, manage local taxes, and easily fulfill bulk procurement orders.
8. Can builders compare material prices on the platform?
​Yes. Builders gain access to a vast marketplace featuring thousands of product categories from different suppliers as they can readily identify them from the product names. This allows procurement teams to compare suppliers and their real-time market prices instantly, ensuring they find the most cost-effective and reliable building material supplier for their specific project needs.
9. Is the interaction between builders and suppliers secure?
Absolutely. The online platform is open only for registered members and it offers secure order transactions for the products/subscription plans. We maintain a secure, private member community complete with active forums and informative industry blogs. This vetted digital environment ensures safe interaction, transparent communication, and long-term trust among all verified buyers (builders) and sellers (building material suppliers) on our platform.
10. Do Builders/Suppliers receive intimation about membership plans and other product order details, as applicable?
Our intelligent marketplace automatically assigns optimised pricing plans to accounts based on their specific member type/profiles. Furthermore, end-to-end automated email notifications are sent to both buyers and sellers regarding transaction records, order confirmation details and order fulfillment status/details.